ORDERLEE · PATIENT MOVEMENT PLATFORM

Every patient move.
On time.

Real-time coordination of patient transfers, from request to delivery. Route every request to the nearest available porter, track it live, and see your whole movement operation in one place.

Explore Screenshots

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Created from ticket

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Nearest staff assigned

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Accepted in 18 sec

In transit to destination

THE PROBLEM

Transfers still run on phone calls.

Traditional hospital transfer management is plagued by friction, delays, and lack of visibility.

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Manual coordination

Every move means calls and follow-ups to find someone free.

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No view of who is nearest

Dispatchers guess who is close and available across towers and floors.

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Requests that wait

Unassigned or unanswered requests sit unnoticed until someone complains.

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Uneven workload

The same few people get every job while others stay idle.

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Attendance blind spots

Shifts and breaks are self-reported, hard to verify and easy to misuse.

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No performance data

No reliable record of response times, delays or staff output.

THE SOLUTION

One live workflow for every transfer.

Replace phone chasing with automated nearest-staff matching and live status updates.

THE OLD WAY

× Call around to find a porter
× Guess who is nearest
× Chase status by phone
× Paper or verbal attendance
× No numbers at month-end

WITH ORDERLEE

✓ Requests arrive automatically
✓ Nearest free staff, ranked
✓ Every step tracked live
✓ Tap-in QR bays as proof of shift
✓ Reports ready, exportable any time

PRODUCT SHOWCASE

Explore Orderlee in Action

Click any screenshot to inspect the interface details across web dashboard, admin mobile, and porter apps.

Live Coordinator Dashboard

Real-time status overview of active transfers, available porters, and SLA compliance.

Task Management & Filter

Filter requests by ward, priority, transfer mode, and live progress stage.

Task Dispatch & Porter Match

Ranks nearest available porters by floor & tower proximity with one-click assignment.

Porter Mobile App

Push alert notifications, instant job accept/reject, and step status updates.

Live Transfer Job Tracker

Step-by-step progress tracking from pickup location to final destination.

Mobile Admin Porter Dispatch

On-the-go coordinator app to reassign or escalate requests on mobile.

QR Bay Attendance & Shifts

Physical QR bay tap-ins eliminate shift ambiguity and calculate real-world hours.

Campus Tower & Floor Mapping

Map every tower, floor, ward, and bay for high-precision distance matching.

Task & SLA Analytics

Deep performance metrics on transfer response times, delays, and CSV export.

HOW IT WORKS

Request to delivery in seven steps.

Map your campus once. From then on, every request runs itself through the same simple loop.

1. Request Arrives Automatically

Requests are pulled instantly from your hospital ticketing system or logged manually in seconds by ward staff. No phone calls needed.

PRODUCT OVERVIEW

Everything a movement team needs.

A comprehensive suite built specifically for hospital dispatchers, ward staff, and porters.

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Request intake

From your ticketing system or entered by hand.

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Nearest-staff matching

Free staff ranked by tower and floor distance.

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Staff mobile app

Push alerts, accept or reject, update each step.

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Live control

Web dashboard and admin app for coordinators.

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QR bay attendance

Shifts, breaks and location by a simple tap.

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Timeouts & escalation

Unanswered jobs freed; idle requests escalated.

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Reports & export

Task and staff reports with CSV export.

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Roles & audit trail

Granular permissions; every change logged.

AUTOMATION

The system does the chasing for you.

Rule-based automation frees coordinators from manual follow-ups and keeps patient moves flowing.

Finds the nearest staff

Free porters ranked by tower and floor the moment a request lands.

Never waits on silence

No reply in the set window? The job is released and the coordinator alerted.

Escalates idle requests

Two-tier email alerts when a request stays unassigned too long.

Tracks team jobs

Multi-porter moves close only when every porter has delivered.

Frees staff on arrival

Delivered porters become available at the nearest bay.

Builds attendance

Shifts and breaks calculated from bay taps, not timesheets.

Automation is rule-based. AI features are not part of the current release.

KEY FEATURES

Built for real-world transfers.

Every feature is designed to solve operational bottlenecks in hospital environments.

Feature	What it does	Customer benefit
Ticketing integration	Turns tickets into tasks automatically	No re-keying, no missed requests
Staff suggestions	Ranks free staff by tower and floor	Faster pickups, less walking
Accept or reject	Push alert with a timed response window	Jobs never stall with one person
Multi-staff tasks	Assigns two or more porters to one move	Safer moves for high-care patients
Live task timeline	Every status change, time-stamped	Full visibility, easy reviews
QR bay check-ins	Shift, break and location by one tap	Verified attendance, no paperwork
Escalation emails	Alerts when requests sit unassigned	Delays caught early
Reports and export	Task and staff reports, CSV download	Data for reviews and staffing
Roles and audit log	Permission-based access, change history	Control and accountability

USE CASES

One system, every role on the move.

Tailored tools for every stakeholder in the patient movement chain.

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Coordinators

Assign a ward-to-radiology move in seconds, with the closest porter suggested.

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Porters

Get jobs on the phone, update each step, tap a bay to go available.

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Ward teams

Raise requests in the ticketing tool they already use; no extra calls.

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Operations leads

Review response times, staff output and attendance; export for audits.

TYPICAL MOVES

Inpatient ward transfers OP to diagnostics ICU moves with two staff Emergency admissions Radiology runs Scheduled transfers

WHY ORDERLEE

Purpose-built for patient movement.

Designed specifically around hospital infrastructure and staff workflows.

Campus-aware

Knows your towers, floors and bays, so nearest really means nearest.

Fits your systems

Plugs into your existing ticketing system. Requests and locations sync in.

Attendance you can trust

Physical QR bays record shifts and breaks where work happens.

Three apps, one system

Web dashboard, admin app and staff app, all in sync.

Accountable by design

Timelines, rejection reasons and an audit log for every change.

Your rules, configured

Set response windows, escalation tiers, roles and reasons yourself.

BUSINESS BENEFITS

Calculate Your Hospital Savings

Adjust your hospital bed capacity and daily transfer volume to estimate time and phone call reductions.

Hospital Bed Count 350

Daily Patient Transfers 120

11,520

Phone Calls Eliminated / Month

720 hrs

Porter Walking & Coordination Hours Saved / Month

92%

Estimated SLA Compliance Increase

FAQ

Frequently Asked Questions

Everything you need to know about implementing Orderlee in your hospital.

How does Orderlee integrate with our existing ticketing system?

Orderlee connects seamlessly via REST APIs and webhooks into standard HIS / EHR ticketing systems. Transfer requests raised by ward nurses or doctors instantly generate tracked Orderlee tasks.

What are QR Bays and how do they track attendance?

Physical QR code plaques are posted at key staff bays across towers and floors. Porters scan the QR code using the Orderlee Mobile App to start shifts, take breaks, or mark themselves ready at that specific bay location.

What happens if a porter does not accept a push notification?

Orderlee enforces configurable timed response windows. If an assigned porter does not accept within the set seconds, the system automatically frees the job and alerts the coordinator or offers it to the next nearest free porter.

Can we pilot Orderlee on just one hospital tower first?

Yes! Orderlee is designed for phased deployments. You can map a single tower or diagnostic floor as a pilot phase before rolling out across the full campus.

Every patient move. On time.